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Current Talent Shortages are a Career-defining Opportunity for HR Leaders

In an era defined by acute talent shortages, HR leaders face a unique window of opportunity to elevate their roles, accelerate their career growth, and carve out a niche as industry leaders.

Written by
Anshul Agrawal
Published on
June 29, 2023

In an era defined by acute talent shortages, HR leaders face a unique window of opportunity to elevate their roles, accelerate their career growth, and carve out a niche as industry leaders. This article explores how the current talent crunch, while undoubtedly challenging, can serve as a powerful springboard for ambitious HR professionals seeking to make their mark. We'll delve into the nature of the problem, analyze the short-term measures being used, and spotlight how industry leaders are harnessing innovative solutions - offering you the insights you need to take your career to the next level. Let's dive in and transform this crisis into your stepping stone to incredible success.

The Landscape

The ongoing talent shortage crisis is a significant challenge facing today's organizations. Certain sectors, such as IT and accounting, are hit particularly hard. For example, with a declining number of people pursuing accounting and many older CPAs retiring, the US lost about 300,000 accountants in the last two years alone, as reported by Bloomberg. The situation in IT is equally stark –with one candidate available for every five positions (source: Forbes), and in emerging, high-demand fields such as AI and blockchain, the talent pool is significantly scarce.

Temporary Fixes: Short-Term Relief, Long-Term Challenges

Many organizations are resorting to temporary solutions that may alleviate immediate challenges but fail to address the root cause – the significant gap between supply and demand. Some of these quick-fix strategies include elevating starting salaries, aggressive hiring practices, enhancing benefits packages, reskilling existing teams, leveraging on-demand talent, and promoting better work/life balance through remote work and flexible hours.

While these measures are indeed commendable, they offer no lasting solution because the supply-demand chasm is simply too vast, and the competitive landscape is too dynamic.

Solutions Adopted by Forward-Thinking Leaders

Savvy industry leaders, regardless of their business sector, are thinking outside the box and developing innovative, sustainable solutions. A particularly effective strategy has been establishing Global Capability Centers or Satellite Offices in talent-rich countries such as India. Research by E&Y reveals that 2400 of the world's largest companies have taken this leap, setting up branches in India. These establishments transcend traditional back-office functions and have evolved into Centers of Excellence, innovation hubs, or strategic divisions that work in tandem with their home-country teams.

Success Stories: A Spotlight on Bold Moves

When the stakes are high, audacity coupled with a clear vision can often yield astonishing results. Let's take a look at some notable success stories from companies that decided to turn to India for talent:

  • RSM: Ranked as the sixth largest accounting firm globally, RSM adopted a bold strategy to navigate the talent crunch. Within a mere span of two years, their India office saw a meteoric rise in headcount from 50 to a staggering 2,000.
  • BDO: This formidable player in the accounting field wasn't far behind. BDO demonstrated an impressive growth trajectory, boosting their workforce in India by over 400% in two years, reaching a robust team of 1,600.
  • Lowe’s: A renowned hardware store chain in the U.S., Lowe's made a strategic move to open its second satellite office in India. This decision has successfully expanded its India workforce to a remarkable 3,600 strong team.
  • DE Shaw, Millennium, and AQR Capital Management: These hedge fund giants took a leap of faith and reaped substantial rewards. Several offices have been established across India, fostering an ecosystem of hundreds of local employees.
  • Rakuten: This Japanese e-commerce firm has embarked on an ambitious mission to add 1,000 employees to their India team, a move that will bolster its total Indian workforce to an impressive 3,000.

These examples provide just a glimpse into the transformative power of satellite offices in India. In the past 2-3 years alone, and particularly in the wake of COVID-19, there are hundreds of such success stories. As organizations realized the potential of remote work and the possibility of harnessing talent from overseas, they turned what seemed like a crisis into an opportunity for unprecedented growth.

Debunking Common Misconceptions about Satellite Offices

In the journey towards setting up satellite offices, it's critical to have a clear understanding of the concept and to dispel prevalent misconceptions. Let's shed light on two major misconceptions that often cloud judgement and hinder organizations from fully leveraging the benefits of satellite offices.

A Satellite Office is NOT Outsourcing

It's crucial to understand that establishing a satellite office is a fundamentally different approach compared to traditional outsourcing. Outsourcing typically involves contracting certain tasks to a third-party provider in a low-cost country. In this model, the control you exert over who executes your tasks, their training, and the quality of work they produce can be limited. This often results in lower quality outcomes with little opportunity for improvement.

Conversely, a satellite office provides you direct control over your workforce. You decide who to hire, how they are trained, and the standards they need to uphold. It's your own team, only in a different geographical location. This control translates into better alignment with your company's values, culture, and quality standards, making it a powerful strategic move beyond cost savings.

Mid-Sized Businesses Can Afford Satellite Offices Too

One common misconception about satellite offices is that they are the exclusive domain of large corporations with deep pockets. However, this narrative is changing rapidly. Advances in India's digital infrastructure, coupled with a wealth of highly skilled talent, make it a viable and cost-effective solution even for small to mid-sized businesses. Thanks to these factors, setting up a team in India no longer necessitates multi-million dollar investments; a well-planned venture can be operational with under $100,000.

Exploit the Talent Crisis for Phenomenal Career Advancement

As an HR leader, this period of acute talent shortages may seem like a crisis, but in reality, it's a golden opportunity, a potential springboard for your career. This is your chance to make a bold move that will accelerate your professional growth like nothing else can. And it's not just about the financial incentives. This is your opportunity to carve out a niche as a thought leader in your field.

At this stage, setting up satellite offices in talent-rich locations such as India is primarily a strategy pursued by large corporations. However, the tide is starting to turn. The post-COVID era has seen the first wave of mid-sized corporations venturing into the Indian market. These organizations are in the early stages of their Indian journey, setting the stage for a significant strategic shift. The individuals driving these initiatives are visionaries, forward-thinking professionals who are staying ahead of the curve.

By being willing to step out of your comfort zone, putting in the necessary work to establish your organization in India, you can unlock immense rewards. Not only will you be hailed as a trailblazer within your organization, but you'll also become a recognized leader in your field. This position comes with numerous accolades, substantial financial gains, and a sense of personal satisfaction that comes from pioneering change.

This journey is not going to be easy. It will involve stepping out of familiar territories, adopting a forward-looking mindset, and influencing numerous stakeholders to realize this vision. Yet, as the adage goes, the rewards always favor those who dare to execute. This could be your moment to step into the limelight and shine.

Immediate Steps to Seize the Talent Crisis Opportunity: The Satellite Office Advantage

If setting up a satellite office in India has caught your attention, it's time to transform this intrigue into action. Here's a roadmap that can guide you in seizing this golden opportunity:

Enhance Your Understanding of Satellite Offices

Expand your knowledge about how other organizations are navigating this talent crisis. Investigate the specifics: who's setting up satellite offices, their reasons for doing so, what these offices look like, and how they are implementing this solution. Here are four tips to kickstart your research:

  1. Understand the Basics: Start with a simple Google search for "Open satellite office India." This should provide you with a host of articles and resources to grasp the core idea.
  2. Discern the Difference: It's crucial to distinguish between a satellite office and outsourcing. Try Googling "Difference between Satellite Office and Outsourcing" to comprehend the unique characteristics and benefits of each model.
  3. Check Real-time Successes: To gauge the prevalence and success of the trend, search for "New India office" on LinkedIn. Numerous companies share their journey and celebrate their expansions in India, which provides valuable firsthand insights and reaffirms the potential of this strategy.
  4. Explore Industry Research: Read EY's GCC Vision 2030 report. It offers a comprehensive overview of the scale of this trend and the extent of its influence across various industries.

Diving into these steps will provide you with a solid foundation to proceed with your proposed satellite office plan in India. As an HR leader, it's essential to be well-informed and conscious of industry trends, especially when they have the potential to impact your organization positively.

Consult with an Expert

Once you have a basic understanding, reach out to a professional who specializes in setting up satellite offices. This will give you a chance to validate your assumptions, uncover any potential blind spots, and sketch out an initial plan for your company. Knowledge gained from an expert will help you make a more informed, strategic decision.

Build a Compelling Business Case

Once you're equipped with expert insights and a deep understanding of the concept, the next crucial step is presenting a well-rounded proposal to your leadership team. The business case you frame should not only propose the establishment of an office in India but also justify this as a viable solution to the talent crisis, boosting the organization's operational capabilities and providing strategic advantages.

Here are some pivotal questions your business case should aim to answer:

  1. What's the current talent crisis scenario? Provide a summary of the ongoing talent crisis in your industry or company. Use relevant data and trends to reinforce the urgency and importance of this move.
  2. Who else has found success with this model? Highlight other companies, especially within your industry, that have successfully opened a satellite office in India to tackle talent shortages. Their success can be a powerful argument to convince your leadership.
  3. What is the strategic objective? The business case should clearly articulate why the company is considering a satellite office in India. This could be for reasons such as accessing a broader talent pool, reducing operational costs, increasing productivity, or facilitating round-the-clock customer service.
  4. How does it align with the company's broader goals and vision? The proposal should illustrate how this move fits into the company's long-term strategy and growth plans.
  5. What is the talent availability in India? Detail the availability of the skillsets your company needs in the Indian market, the ease of recruitment, and the quality of the workforce.
  6. What would be the team size and composition? Detail the roles and positions that your company is looking to establish in the India office. Specify the intended team size in India and the projected growth of this team in the short and long term.
  7. What is the proposed office setup? Delve into whether you are proposing fully remote teams or setting up a physical office in India. Discuss the pros and cons of both arrangements. Remote work can offer cost savings and access to a broader pool of talent, while a physical office may foster better teamwork, provide a controlled work environment, and offer a tangible presence in the country.
  8. What are the legal and regulatory considerations? Discuss the regulatory environment for foreign companies setting up operations in India, including labor laws, tax obligations, and any industry-specific regulations.
  9. What are the risks and mitigation strategies? Identify potential risks, such as cultural differences, time zone challenges, or unforeseen costs, and propose strategies to mitigate these risks.
  10. What are the expected costs and potential savings? This includes the cost of setting up the office, hiring and training staff, managing operations, as well as potential savings from lower salary expenses and increased operational efficiencies.

By addressing these questions, the business case can provide a comprehensive overview of the proposition, enabling company leadership to make an informed decision.

Navigating through a talent crisis and transforming it into an opportunity requires a combination of strategic thinking, bold decision-making, and assertive execution. As an HR leader, this could be your moment to lead your organization towards sustainable growth, thereby marking a significant milestone in your career journey.

Navigating the Course: How We Can Assist

Embarking on this transformative journey doesn't have to be an overwhelming task, especially when you have an expert by your side. This is where we come in. As seasoned professionals in this arena, we have helped numerous organizations set their footprints in India. Our expertise ranges from providing a deeper understanding of the landscape, identifying potential roadblocks, to meticulously outlining a customized plan that aligns with your company's strategic objectives.

In partnering with us, you leverage our deep understand of both the U.S and Indian corporate cultures. This not only simplifies your journey but also amplifies the success rate of your venture, saving you time and potential financial resources in the process. With us on board, establishing your satellite office in India will be an easier, streamlined, and ultimately, a more rewarding endeavor.

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